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Questions and Answers

This page contains answers to frequently asked questions from customers.
If you have any other questions, please contact customer support from the contact page.


About FUTON

What material is used for the FUTON mattresses? The surface that touches the skin uses 205 100% Indonesian cotton broadcloths with good texture and water absorption, and is dyed in Kyoto.
The batting uses polyester cotton from TEIJIN LIMITED.
40mm thick polyurethane (produced in Fukuoka Prefecture/Japan) is used in the center to prevent it from getting saggy.
FULI futons can be used by anyone, regardless of body type.

What are the features of FULI's FUTON mattresses? FULI's FUTON mattresses is sewn with diamond-shaped quilting with a diagonal width of 8 inches to bring out a more fluffy sleeping comfort. Even in Japanese futon factories, quilting machines that can sew in 8 inches are rare, and the feature of FULI's FUTON mattresses is that you can enjoy the exquisite plumpness unique to diamond-shaped quilting with a diagonal width of 8 inches.

Made in Japan? yes. We sell products made by Japanese craftsmen.

Is this product safe? Please rest assured. Our products do not use chemicals that are harmful to the body, such as antibacterial and antifungal agents, and are manufactured in accordance with US standards for safety and quality. For this reason, we ask our customers to take care of their futon on a daily basis to protect it from the effects of moisture, mold, and bacteria.

I want to use it for my family, what size is good for children? For small children, the twin or twin XL size is often purchased.
Full or full XL for one adult, or for a larger child.
Queens and kings are often purchased for couples or for families of three with children sleeping in between

I am suffering from back pain. Are FULI FUTON mattresses good for my lower back? FULI's FUTON stabilizes your sleeping posture by dispersing body pressure in pursuit of a "comfortable sleep" that stabilizes your ideal S-shaped posture without a mattress.
Although there are individual differences, a stable posture reduces blood circulation and reduces the burden on the lower back during sleep.
Users in the United States also commented, "When I put it on my bed mattress as a topper, it felt hard and relieved my lower back pain." I sleep with a tatami mat and a futon on the floor.It's a little hard, but it feels like my back is tight and I can sleep soundly."

Tell me how to use the FUTON mattress! 1. Place it directly on the floor and use it... Some people say that it's just right because it's hard and doesn't sink when you use it on flooring or tiles, while others feel pain in their back. (There are individual differences in hardness and feeling)
2. Place it on the mattress of your bed... Stabilize your sleeping posture with FUTON's body pressure dispersion effect without changing the atmosphere of your bedroom.
3. Tatami mat + futon... With the natural scent of rush and the moderate elasticity of tatami, you can expect a peaceful sleep effect.
4. Slatted frame + TATAMI mattress + FUTON mattress ... Comfortable sleep because air passes under the tatami mat.
5. After waking up, you can fold it into 3 and use it as a low sofa. 6. As a mattress used in a camper...When not in use, it can be folded compactly, so you can make effective use of limited space.

Do you need sheets for FUTON mattress? Since FUTON mattress cannot be washed completely, we recommend that you cover the futon with a special sheet to prevent stains and increase sweat absorption.

Let me know how to maintain the FUTON mattress so it lasts longer! ・Frequent airning.
・Perform sterilization treatment by sunlight.
・Store in a dry place.
It's a good idea to spread the FUTON mattress on the sofa or chair every morning to dry out the sweat from the previous night.
The FUTON mattress will last longer if you do a sterilization treatment in the sun once a week.
Store the FUTON mattress in a place free of humidity and dust, and out of direct sunlight.
FULI is also considering the sale of "Japanese FUTON drying tools" and "FUTON dryers" that can be used indoors in the future. If you would like to be the first to know about new products, please subscribe to our mailing list.

Is FUTON mattress washable? Not washable. The 40mm-thick polyurethane in the center of FUTON is spongy, so it cannot be rinsed properly when washed with water and cannot be dried properly.
Therefore, when FUTON becomes dirty, only the dirt on the surface is removed. Wipe with a towel that has been wrung out with a diluted solution of neutral detergent, and finally wipe with a towel that has been wrung out with water and dry.
→ Click here for details (link)

Child pees on FUTON! Remove the sheet and lightly pat the surface of FUTON with a towel that has been tightly wrung out with hot water to transfer the dirt to the towel. At this time, prepare several towels and wipe them while changing them. Once the smell is removed, dry it in the sun and dry both sides thoroughly.

Spilled juice on FUTON! Remove the sheet and lightly pat the surface of FUTON with a towel that has been tightly wrung out with hot water to transfer the dirt to the towel. At this time, prepare several towels and wipe them while changing them. Once the smell is removed, dry it in the sun and dry both sides thoroughly.
*In the case of dark-colored juice, the colored stain may not be removed.

When I was drying the FUTON outside, it got wet in the rain. Wipe it off with a dry towel immediately. Then dry it with hot air from a hair dryer.

Mold has grown on the underside of the FUTON! Wipe the surface with a cloth soaked in ethanol for disinfection and dry it thoroughly. .
* In that case, please wear rubber gloves and pay attention to ventilation.
However, even if the fungus dies, the color of the mold remains. Also, it is not a perfect countermeasure because it is not possible to see from the outside how far the mold has penetrated inside.
If you are concerned about mold, we recommend purchasing a new FUTON.


How long does FUTON last? Although it depends on the user's weight, physique, usage environment, etc., we believe that the lifespan of FUTON is about 2 to 3 years. If you feel tired or dirty, we recommend purchasing a new FUTON.
A high-quality FUTON mattress is an eco-friendly product that can be reused even if it gets worn out if you treat it regularly. For example, laying a newly purchased FUTON on top of an old FUTON will make your sleep even more comfortable.
*Although it is still under development, we may sell a mattress to be placed under the FUTON .
*If you would like to receive new product information as soon as possible, please register on the FULI mailing list .

Is it possible to make a custom size? Yes. It is possible. We will provide an estimate upon consultation.
Please contact customer support.




About FUTON Sheet/ FITTED Sheet

What is the material of the Sheet? All sheets are made of 100% cotton 205 broadcloth from Japan.
Like FUTON, we select and manufacture safe, high-quality materials that comply with US laws and are gentle on the human body.
Since no antibacterial or antifungal agents are used, frequent washing, drying (airning), and sterilization treatment by sunlight are required.

Sheets are a little bigger than FUTON? Due to the characteristics of cotton, it is manufactured with the assumption that it will shrink a little when washed, so it may feel a little big when you use it for the first time.
When washing, zip it up completely and put it in the laundry net before washing.
Also, after dehydration, do not use a dryer and dry naturally.

: Be careful
Using a dryer makes the sheets more likely to shrink, so they may not fit in the futon.
If you wash it without putting it in the laundry net, it may damage the zipper or tear the fabric. .

The zipper on the sheets is jammed and won't move! Slowly pull the dough to the left and right, and slowly move the slider (knob part) in the opposite direction of the bite.

How many sheets should I have? It is best to prepare at least 2 sets per person and replace them with new sheets when washing.

How often do you wash your sheets? It is efficient to wash the sheets on the day the FUTON is dried in the sun.

Can I use bleach on white sheets? Bleaching is basically prohibited as it may damage the texture of the cotton.
*Please use bleach at your own risk.

Is it possible to make a custom size or a color that is not on the product list? Yes. It is possible. We will provide an estimate upon consultation.
Please contact customer support.




About the TATAMI Mattress

What materials are used in TATAMI mattresses? Woven using safe natural igsa grown in Kumamoto, Kyushu.
We also use cotton or hemp threads for the warp, and all materials are returned to the soil.Natural igsa is an eco-friendly material that returns to the soil.
The back side of TATAMI is made of non-woven fabric.
The rim of TATAMI is finished with polyester material so that it does not get damaged easily when carried.

Is TATAMI environmentally friendly? Since the rug is dyed with natural mud without the use of chemical coloring agents, it can contribute to carbon neutrality and is friendly to people and the global environment.
Since the rush on the surface is a natural fiber, it can be decomposed by microorganisms and returned to the soil.

Does TATAMI change color? Even if purchased at the same time, the color may differ slightly due to natural fibers. This is because it varies depending on the part of the grass used (such as the edge or the middle).
The fragrant beauty of a new TATAMI is wonderful, but it is also a real pleasure to enjoy the beautiful texture change of TATAMI that has been used.

Is life with TATAMI good for your body? Yes! The natural rush used in TATAMI is a healthy material that absorbs humidity when it is humid and releases it when the room is dry, and also absorbs nitrogen dioxide and formaldehyde. is. Other positive effects have also been reported. 1. Air purification...Excellent adsorption of "formaldehyde" and "nitrogen dioxide", and adsorbs harmful substances.
2.Heat retention and heat insulation... The sponge structure keeps you warm even in winter, and the humidity control effect is outstanding!
3.Relaxation effect... Vanillin, the fragrance component of domestic rush, has a calming effect similar to forest bathing.
4.Sleep effect: It has the effect of improving sleep efficiency. (Kyushu University Research ©).
5. Concentration up... You can concentrate and improve your learning effect. (Kitakyushu City University Morita Research ©)
6. Antibacterial effect...Antibacterial effect against ringworm that causes athlete's foot, microorganisms that cause foot odor, and E. coli O157 has also been reported. (Professor Morita, 2020 lecture material ©)

How do you use TATAMI? 1. Place TATAMI under FUTON for a restful sleep.
2. You can use it as a fragrant natural rug!
3. Part of the room is covered with TATAMI to create an oriental Japanese-style space.
4. It has a calming scent like forest bathing, and is also good for meditation!
5. With moderate elasticity, it can be used safely even in places where the elderly and small children are present.
5. Create a quiet space by absorbing unnecessary sounds and shocks.
6. Lie down barefoot and create a space to stretch out and take a nap.
7. It can be compactly folded into 3 pieces, so it can be used by minimalists.
8. You can freely create your own coordinated space.
6. Temporary outdoor use is possible if there is no need to worry about humidity!


Can I put a carpet on top of TATAMI? TATAMI breathes, so it is better not to put carpets on top.

Is there a non-slip backing? The back is made of non-woven fabric and has no anti-slip measures.
Do not run on TATAMI, as it is dangerous if TATAMI slides and moves.

Does TATAMI grow mold? Japanese igsa tatami mats can grow mold under unsanitary conditions, just like perishables.
In particular, TATAMI, which has a bluish color when purchased, is prone to mold growth because the rush is rich in nutrients.
TATAMI easily absorbs moisture, so excessive humidity in the room is strictly prohibited.
As a countermeasure, lower the indoor temperature and humidity with an air conditioner or dehumidifier.
Make sure to clean the room to eliminate food for mold.
It is important to ventilate the room once a day so that the air in the room does not stagnate.


I spilled water on TATAMI! Since "rush" absorbs moisture, if left as it is, the color will become uneven. Wipe off immediately so that no moisture remains.

My pet peeed on TATAMI! ! Since "rush" absorbs moisture, if left as is, the color will become uneven and the odor will permeate.
Absorb the moisture immediately and wipe with a damp cloth that has been tightly squeezed.
Then wipe it dry with a dry cloth and place it in a well-ventilated place to evaporate the moisture.


I want to erase the traces of the table legs on the TATAMI. Lightly mist the recessed area, place a wet towel on top, and iron over it.

Is it reversible? The back side is made of non-woven fabric, so use it face up.

How do you store it when not in use? Store in a dry place out of the sun.

When is the time to buy a new TATAMI? If the surface of the tatami mat is damaged, the clothes are covered with burrs, or if the uneven surface becomes severe, or if there are gaps between the tatami mats, we recommend that you replace a new TATAMI.

Is it possible to make a custom size? Yes. It is possible. We will provide an estimate upon consultation.
Please contact customer support.




About TATAMI YOGA Mat

What is the difference from TATAMI? The TATAMI YOGA mat has a size suitable for YOGA and is finished with a weave that enhances grip assuming various poses. The reverse side is made of non-slip PVC rubber, which is also used for yoga mats.

Only one design? In addition to the first design of Mt.Fuji & SAKURA, we plan to develop various design motifs in the future. *If you would like to receive new product information as soon as possible, please register on the FULI's mailing list .






About ordering

Are the products you see available online? The FULI official store lists products that are in stock. Of course, you can purchase the products that are listed.

Is the color of the posted product the same as the actual product? Although we photograph the actual product, the color may look slightly different depending on the device you are using.

I would like to place an order, but there is something I don't understand. Please feel free to contact us using inquiry form.

I have placed an order but have not received an order confirmation email. . The "Order Confirmation" email may arrive after a few minutes. If you do not receive the "Order Confirmation" email after waiting for a few minutes, it may be due to one of the following reasons.

1. You made a mistake entering your email address when you registered.

2. Your order has not been successfully completed.
Please log in to your account and check the status of your order from "Order History".

3. It has been sorted into the spam folder.
Depending on the provider, e-mails from info@fuli.co.jp may be judged as "spam". Please check your spam folder before contacting us.

4. Receiving capacity limit by provider
An email reception error may have occurred due to the reception capacity limit of the provider you are using.
Please contact your provider.

5. Rejection settings
Your mailer may be set to refuse to receive it.
Please set so that you can receive the following e-mail addresses.

: Automatic email delivery regarding orders/inquiries
 info@fuli.co.jp

Each company has a different setting method, so please contact the customer support of the email you are using.

Can you resend the order email? If you do not receive an automatic delivery email regarding your order, we will not be able to resend the email. You can check the status of your order from "Order History" after logging in from "Orderer Information" on this site.

Is there a purchase limit? Depending on the product, we may set a purchase limit per person so that many customers who need it can purchase it.




Gifts

Is gift wrapping possible? This product is not supported because it is a large packed product.

Could you include a message card? This product is not supported because it is a large packed product.
We will consider our future response policy.

As this is a gift, I would like an invoice without the price listed. It is currently in preparation.

Can I exchange the item I received as a gift? We follow the same return policy as regular customers.




Shipping

How much does shipping cost? Shipping within the United States is free.
Shipping outside the United States will incur an additional charge.

How long does it take to ship?  Please allow plenty of time when ordering during periods when congestion is expected, such as the holiday season.
If the product cannot be delivered, customer support will contact you by email.

Can I specify a delivery date? It will be shipped as soon as it is ready.
In addition, there may be unavoidable delays due to traffic conditions and unfavorable weather.
Also, please note that delivery may be delayed due to congestion of delivery status on the schedule when the number of gift orders increases.


Can I check the delivery status?  Once the item has been shipped, we will email you the tracking number, so you can check it there.

Do you ship outside the US? Shipping outside the United States will incur an additional charge.
Please contact customer support for details on shipping arrangements.

Could you deliver to the hotel? Shipping available. When ordering, please enter the hotel name, address, and length of stay in the delivery address.
We will confirm in advance whether the product can be delivered during your stay. If we are unable to deliver during your stay, we will contact you.




About payment

What types of payment methods are available? For payment, you can choose from either shipify payment or amazon payment.
All payment methods are compatible with each company's credit card.
Credit Cards: Visa®, MasterCard®, American Express®, Diners®, JCB®. Please enter the card number, expiration date, and security code in the designated fields.
Please use a card in the name of the person who placed the order. We may not be able to accept your order if the name of the person who placed the order is different from the name of the cardholder.
* The closing date and withdrawal date differ depending on the card company.


Are payments safe? We operate so that card payments can be made safely. A URL starting with "https" means a secure environment.

Can I use someone else's credit card? It can not be used.
Please use a card in the name of the person who placed the order. We may not be able to accept your order if the person who placed the order and the name on the card are different.

When can I pay by credit card? After the order is placed, our staff will proceed with the confirmation work, and the card will be charged when the item is shipped.
However, after placing an order, the amount may be displayed as a credit limit.

Closing dates and withdrawal dates differ depending on the credit card company, so please contact your credit card company.

What is a credit card security code? This code is required for payment settlement. It is a unique number assigned to ensure secure online payment by card and is located below.
– The signature strip on the back of the card. 3 digit number (e.g. Visa, MasterCard, JCB, Diners)
– Above the card number on the face of the card. 4 digit number (e.g. American Express)




Returns and Exchanges

Can I return or exchange my purchase? If the product is defective, please contact us as soon as possible after arrival. Please note that we do not accept returns unless the product is defective.

If I want to return or exchange the product after it arrives, by when should I do the procedure? After receiving the product, please contact us within 7 business days (excluding holidays) for a return or exchange.


If you have any other questions, please contact FULI Customer Support.